Shipping Policy
Last updated: 6 October 2026
Wando's Interior delivers within Kenya. Free Delivery Nairobi (CBD). This policy explains where we deliver, what it costs and how long it takes. We do not currently ship outside Kenya.
1. Delivery areas, charges and timelines
| Delivery area | Delivery charge | Estimated time* |
|---|---|---|
| Nairobi CBD | Free | Same day or next business day |
| Greater Nairobi (outside the CBD) | Ksh 300 | 1-2 business days |
| Other counties (courier / parcel service) | Quoted when we confirm your order | 2-5 business days after dispatch |
*Estimates from the day your order is confirmed and ready for dispatch, excluding Sundays and public holidays. Delivery charges for larger or heavier items (for example full carpet rolls or long curtain rods), or for remote locations, may differ; we will tell you before you confirm.
2. Order processing
- Ready-made, in-stock items: processed within 1-2 business days of confirmation.
- Made-to-measure items (custom curtains, blinds, nets, cut-to-size carpets): produced after measurements and any deposit are confirmed; usually 5-14 business days. We will give you a delivery or installation date once production is complete.
- We confirm every order by phone, WhatsApp or email before dispatch. Please keep your phone on and reachable.
3. Deliveries outside Nairobi
We send parcels through courier or bus/parcel services to the pick-up point or address you choose. The carrier's charge is quoted to you when we confirm your order and is payable as agreed at that time. Goods are packed to travel safely; for long journeys, delivery to the carrier's office in your town counts as dispatch, and the carrier's own delivery times apply.
4. Free delivery
Delivery within the Nairobi CBD is free. (Free Delivery Nairobi (CBD).) Any other free-delivery offer will be shown on the product page or at checkout and applies only as stated.
5. Installation and delivery together
If you have ordered installation, we will agree a date and time slot with you. Someone aged 18 or over must be present to give access and sign off the work.
6. When your order arrives
- Check the parcel and the items in front of the delivery person where possible, and tell them at once about visible damage or missing items.
- Report damage, shortages or wrong items to us within 3 days of delivery, with your order number and photos, so we can resolve it quickly (see Returns & Refunds).
- For Cash on Delivery, please have the exact amount ready if you can.
7. Failed or delayed delivery
- Please give a complete address, a landmark and a working phone number. We are not responsible for delays caused by an incorrect address or a phone that cannot be reached.
- If we cannot deliver because nobody is available or the order is refused, we will contact you to re-arrange. After two unsuccessful attempts we may cancel the order; any deposit paid for ready-made goods is refunded less the reasonable delivery costs we incurred.
- Events outside our control (weather, strikes, road closures, supplier or carrier delays) may delay delivery. We will keep you informed and are not liable for delays of this kind.
8. Risk and ownership
The goods are at your risk once delivered to you (or to the carrier you nominated). Ownership passes to you when we have received full payment.
9. Tracking
Use Track Order with your order number and phone number, or contact us on WhatsApp.
10. Questions
Call +254 745 056 954 or email info@wandosinterior.co.ke (Mon-Fri: 8am-6pm | Sat: 9am-5pm).