Terms & Conditions

Last updated: 6 October 2026

These Terms & Conditions ("Terms") govern your use of https://wandosinterior.co.ke and every purchase of products or services from Wando's Interior ("we", "us", "our"), Shop 101, Seedhouse 1st Flr, Nairobi CBD, Kenya. By placing an order or using this website you agree to these Terms together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy. If you do not agree, please do not order from us.

1. Who can buy

You must be at least 18 years old and able to enter a binding contract under Kenyan law. If you order on behalf of a company, you confirm you are authorised to do so.

2. Products and information

We supply curtains, curtain systems, tracks and rods, window blinds, mosquito nets, carpets and floor solutions, and related interior services. We try to describe and photograph products accurately, but:

• colours may look different on different screens, and fabric/finish samples may vary slightly from batch to batch;
• sizes, weights and specifications are approximate unless stated otherwise;
• a product shown with accessories, props or styling may not include them — check the description.

3. Prices

• All prices are in Kenya Shillings (KES, "Ksh") and include VAT where VAT applies.
• Some products are priced per unit of measure (for example per metre or per square metre) or per installation, as shown in the product description. Your final amount depends on the quantity or measured size.
• Delivery charges, where applicable, are shown at checkout or quoted when we confirm your order (see our Shipping Policy).
• If a price or description is clearly wrong (a pricing error), we may correct it and will contact you before proceeding; you may then confirm at the corrected price or cancel without charge.

4. How an order is formed

Placing an order on the website is an offer to buy. We accept it when we confirm it to you by phone call, SMS, WhatsApp or email. We may decline or cancel an order for reasons such as stock unavailability, delivery outside our service area, suspected fraud, a pricing error, or inability to verify your details; if we cancel after you have paid anything, we will refund it in full.

5. Payment

Accepted payment method(s) at checkout: Cash on Delivery. For Cash on Delivery you pay the full amount in cash (or by any other method we confirm to you) when the goods are delivered. For made-to-measure orders and installation projects we may ask for a deposit before production or work starts (see section 6); we will tell you how to pay it and give you a receipt.

6. Made-to-measure and custom orders

• Measurements. Made-to-measure curtains, blinds, mosquito nets and cut-to-size carpets are produced to the dimensions confirmed with you. Where you supply the measurements, you are responsible for their accuracy. Where we measure on site, we are responsible for our own measurements.
• Deposit. A deposit of 50% of the order value is normally payable when a custom order is confirmed; the balance is due on delivery or completion.
• Lead time. Production normally takes 5-14 business days from confirmation of measurements, fabric choice and deposit. Times are estimates, not guarantees.
• Cancellation. You may cancel before we start cutting or producing, and we will refund your deposit less any costs we have already incurred for materials ordered specially for you. Once production has started, custom items cannot be cancelled or returned unless they are defective or not as agreed (see our Returns & Refunds Policy).

7. Measuring, site visits and installation

• Free site visit and consultation within Nairobi. Site visits outside Nairobi, if available, may be charged and will be quoted in advance.
• You must give our team safe access to the site and the walls, ceilings and windows concerned, and tell us about hidden pipes, wiring or fragile surfaces. Installation quotes assume normal wall and ceiling conditions; extra work (for example fixing into unusually hard or unsound surfaces, or moving fittings) will be quoted and agreed before we do it.
• We give a 6-month workmanship warranty on installations we carry out, covering faults in our fitting work. It does not cover damage from misuse, accidents, alterations by others, or normal wear and tear.
• Please sign off the work on completion or tell us promptly about any concern so we can put it right.

8. Delivery

Delivery areas, charges and timelines are set out in our Shipping Policy. Delivery dates are estimates. Risk in the goods passes to you on delivery; ownership passes when we have received full payment.

9. Returns, refunds and your statutory rights

Returns and refunds are handled under our Returns & Refunds Policy. Nothing in these Terms limits the rights you have as a consumer under the Consumer Protection Act, 2012 and other Kenyan law, including the right to goods that are of acceptable quality, fit for their purpose and as described, and to services performed with reasonable care and skill.

10. Your account

You can order as a guest or create an account with your email address. Keep your password confidential and tell us immediately if you suspect unauthorised use. You are responsible for activity under your account. We may suspend accounts used for fraud or abuse.

11. Using this website

You agree not to misuse the site: no unlawful activity, no attempts to gain unauthorised access, interfere with or overload the site, introduce malware, scrape it in a way that harms it, or submit false orders. Misuse may be an offence under the Computer Misuse and Cybercrimes Act, 2018.

12. Intellectual property

The Wando's Interior name, logo, photographs, designs, text and other content on this site belong to us or our licensors. You may not copy, reproduce or use them commercially without our written permission. Product names and brands of third parties belong to their owners.

13. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not liable for indirect or consequential loss (such as loss of profit), for delays or failures caused by events outside our reasonable control (for example severe weather, strikes, power or network outages, road closures or supplier failures), or for loss caused by incorrect information or measurements you provided. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Kenyan law, including for death or personal injury caused by negligence, or for fraud.

14. Privacy

We process your personal data as described in our Privacy Policy, in line with the Data Protection Act, 2019.

15. Complaints and disputes

If something goes wrong, please tell us first at info@wandosinterior.co.ke or +254 745 056 954 and we will try to resolve it quickly, normally within 7 working days. If we cannot agree, you may take the matter to the Competition Authority of Kenya (which handles consumer complaints), or to the courts. These Terms and any dispute arising from them are governed by the laws of Kenya and, subject to your statutory rights, the parties submit to the courts of Nairobi, Kenya (including the Small Claims Court where a claim qualifies).

16. Changes and general

We may update these Terms from time to time; the version published on this page when you place your order applies to that order. If any part of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of it. These Terms, with the policies linked above, are the entire agreement between you and us about your purchase.

17. Contact us

Wando's Interior
Shop 101, Seedhouse 1st Flr, Nairobi CBD, Kenya
Phone / WhatsApp: +254 745 056 954
Email: info@wandosinterior.co.ke
Hours: Mon-Fri: 8am-6pm | Sat: 9am-5pm